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What These Terms Mean for Your Account

These terms set out your rights and responsibilities when you use carbonsports — including how we process PayPal, Venmo, and Play+ transactions, what counts as legitimate account activity, and how disputes get handled when they arise.

Account AgreementPayPal & Venmo TermsState-Eligible AccessDispute Process CoveredPlay+ Payment Rules
carbonsports What These Terms Mean for Your Account
DATA AND SECURITY

Data, Cookies, and Account Security Under These Terms

The data you provide when opening your account — identity verification details, payment method records, contact address — is used to run your account and meet the checks these terms require. Cookies track session activity so your account stays secure across your devices. You can ask what data we hold at any time, and you can request corrections through account settings or by reaching out to our support team directly.

Data Handling

We collect the details you provide at registration — identity verification, payment records, and contact address — and use them solely to operate your account under these terms.

Cookie Use

Cookies track your session activity and account preferences. You can adjust cookie settings through your browser, though some account features may not work correctly without them.

Account Security

Your account uses password protection and identity verification steps. Withdrawal requests above certain thresholds may require a one-time code sent to your registered phone number.

Requesting Changes

To update personal details, your payment method on file, or contact address, submit a request in account settings or contact support with your identity verification ready.

CONTACT OUR TEAM

How to Reach Us About These Terms

Your first stop for terms questions is live chat through your account dashboard — the fastest path to flag a payment dispute, a bet settlement question, or an eligibility concern. If you're in Chicago, you reach our support team through the account panel, not a separate phone line. For documented disputes about account closures or withheld balances, email creates a written record that our team can follow up on directly.

Live Chat Open live chat from your account dashboard to ask about payment disputes, account restrictions, or any clause in these terms you need clarified. Available through the account panel.
Email Support Use email for detailed disputes involving account closures, withheld balances, or payment reversals under our terms. Email creates a documented thread your case manager can act on.
Help Center Our help section addresses frequent terms questions — how chargebacks are handled, what triggers an account freeze, and what the dispute window looks like under our current policy.

Common Questions About the Terms Agreement

Real terms questions come from real account situations — a payment that didn't clear, a wager you think was settled incorrectly, or a state law shift that affects your access. NFL same-game parlays, NBA player props, and MLB markets all fall under the same account agreement. If your question isn't covered below, live chat is the most direct path to a specific answer from our team.

These terms apply to anyone who opens a carbonsports account in an eligible state. Access depends on state law, and using the account means you've accepted the full agreement.

We post updates to this page when terms change. Continued use of your account after the effective date counts as acceptance. Close and withdraw before that date if you disagree.

Balances not tied to unsettled or voided activity are returned to your original payment method where technically possible, following our standard account closure process.

Yes. All wager types — same-game parlays, player props, and moneyline bets across NFL, NBA, and MLB markets — fall under this general agreement unless a specific promotion states otherwise.

Submit a dispute via live chat or email within the window stated in your account's help section. We examine the event data and settlement logs before issuing a final decision.

Yes. carbonsports is accessible only where state law permits online sports betting. If your state doesn't allow it, account access is unavailable regardless of where the account was opened.
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Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.